Customer service is more than getting the job done. If you’re business environment is hectic, it can influence the way you engage with clients and impact on their experience.

This workshop looks at customer service standards and provides concepts, tools and techniques to help you deliver positive customer service experiences that leave a lasting impression with customers. 

Main topics covered

  • Understanding customer experience
  • The CARING model of behaviours and standards
  • Building rapport
  • Developing client relationships that last 

Who it's for

This workshop is designed for small business owner and operators looking to improve their customer service skills.

About the presenter

ATI-Mirage is committed to providing you with the tools you need to thrive in a challenging and changing environment. Since 1983, and with more than 180,000 happy customers, they are dedicated to keeping learning 'real'. Real people who have been where you want to go - with industry experienced, qualified and skilled facilitators. Real results - with practical tools and resources to achieve results.

Business skills



This workshop is offered at a reduced cost thanks to substantial funding from the Government of Western Australia.

What's included

  • Access to the live workshop 
  • A recording of the workshop which you can access for up to seven days post event (online workshops only)
  • Copies of any resources shared with attendees

When and where

Click on the book now button for more details about this workshop.