In a world where customers are often driven online to find the cheapest option, it can be hard for bricks-and-mortar businesses to feel they have a fair chance to be competitive.
Bricks-and-mortar business can be tough – but there’s also some fantastic opportunities to take advantage of that don’t always work with online businesses. If you have an actual storefront, you have the advantage that your customers can find instant gratification and leave with your products in-hand, instead of waiting days or weeks for delivery and worrying about whether that outfit or gift will arrive in time.
Here are some quick tips to help you level the playing field with your online competitors.
1. Make an impression
Your window display could be the very first impression your customers will have of your brand – and you know the old saying about never getting a second chance to make a first impression! Bold colours and unexpected elements such as decorations, textures and layers can all help to grab attention and draw people into your store. Try to keep it simple – it’s probably best to try a different element out each week or month instead of trying everything at once and looking cluttered.
2. Get to know your customers
Everybody talks about the importance of data in online transactions. With a physical space to interact with your customers, you have the advantage of actually getting to know them. Over time you might learn their names and faces and get to know what they like and don’t like. You can make sure your regulars know about your new stock or changes to your store since their last visit and let all of your customers know about your support services such as refunds, returns and warranties.
3. Host events or demonstrations
Unlike stores which only operate online, you can invite your customers to special product launches, previews, talks or demonstrations. If you sell products such as computers, cameras or drones, you might consider offering a free or low-cost workshop for your customers to learn how to make the most of their new purchase. You could serve light refreshments and make a day or evening of it, giving your customers a great experience and even more reasons to buy from you.
4. Use online interactions
Online stores always keep in touch with customers after a purchase – and you can too. Ask if your customers would like to sign up to your database, so you can let them know about upcoming events or promotions. It’s also worth engaging with your customers through social media. As an example, you could run a competition and ask customers where they have worn or used their purchases. Encourage them to tag your business into photos of them with your products.
5. Get to know your neighbours
Work together with your neighbours to see how you might be able to cross-sell and support each other. For example, if you sell fashion, you might partner with the hair salon nearby, offering a discount or special promotion for certain purchases.
Thriving with an offline business in an online world is definitely possible. It just takes a bit of careful planning and some imagination.
If would like to discuss your business ideas contact our free business advisory service to speak to one of our experienced small business advisers.
Photo credit: Tourism Western Australia