Alternative dispute resolution

We offer a low-cost service to assist small businesses in resolving disputes with other businesses or government departments.

The service is easy to access, affordable, and generally resolves disputes quickly, allowing you to get back to running your business sooner. This is an alternative to going to court, however that option is always open.

The service is overseen by the WA Small Business Commissioner.

Your dispute will usually be handled in the following way.

Initial advice

When you first contact us we will ask you to provide all the details relating to the dispute and offer practical advice that may help you to resolve the situation. We may also contact the other party or parties to obtain information.

Our aim is to resolve the matter as quickly as possible. There is no cost for this service.

Case management

If the matter is not concluded as a result of these initial discussions, your SBDC case manager will assist the parties to clarify the matters in dispute, to hopefully reach a mutually acceptable agreement.

All parties will be encouraged to act in good faith throughout these discussions.

There is no cost for this service.


Mediation offers a more structured negotiation process in which an independent mediator assists both parties to reach an agreement.

Participating in mediation is voluntary; in most cases a mutually agreeable outcome can be achieved with one mediation session.

The cost for mediation is $125 per party per session, with the remainder of the costs being subsidised by the State Government.

Find out more about mediation.

More information

  • If you would like to access our alternative dispute resolution service please contact us to discuss.