Subcontractors and small businesses in general are particularly vulnerable to risks connected with late or non-payment, insolvencies and unfair behaviour.
Legislation came into effect in April 2020 giving additional authority to our Small Business Commissioner to investigate complaints of non-payment and poor industry practice. He can also investigate matters identified through data analysis and insights from other government agencies.
Findings from investigations may be provided to ministers, local government, State Government and specified Commonwealth Government authorities. This could result in sanctions being imposed. The work of the Small Business Commissioner is supported by our Investigations and Inquiry Unit.
- practical help
- issues we can help with
- free information and downloads
- other organisations providing support
- important information to know before contacting us
- contact us
If you’re a subcontractor in the construction industry who is experiencing problems, we can provide practical advice and guidance. We encourage you to contact us with concerns about late payments, coercive behaviour and breaches of contract terms with another business (of any size) or government organisation.
We’ve helped thousands of small businesses since 1984 and have a great deal of experience in handling sensitive matters.
For serious issues requiring further investigation, our Commissioner has the authority to compel parties to provide information or documents (with financial penalties for non-compliance) and to protect a complainant’s identity and their confidentiality (unless required by law).
The following are examples of some of the issues we can deal with. If you’re unsure whether we can assist please contact us. If we’re unable to help, we’ll refer you to someone who can.
|We can help with||Issues we may refer to other government agencies|
*A registered building service provider could be a head contractor or other contracting body.
Before contacting us, take a look at our range of free resources which may help.
- Tips on how to get paid on time, including the importance of including terms and conditions, and what to do if you become an unsecured creditor.
- Resolving business disputes, including a free letter of demand template to help you recover debts and avoid legal fees.
- Information on contracts and agreements which explains the general terms and structure of an agreement, plus unfair contract terms to look out for.
- How to protect business assets using the Personal Property and Securities Register (PPSR).
- Our free business advisory service providing guidance on a wide range of topics to support your business.
- Information and resources relating to the current Western Australian Building and Construction Industry Code of Conduct 2016 are available on this page.
- Our dispute resolution service to help you get paid what you’re owed.
- Building and Energy (formerly known as the Building Commission) provides services for the regulation and licensing of the building industry, as well as the rapid adjudication process under the current Construction Contracts Act 2004.
- The Australian Taxation Office (ATO) has a range of tips and guidance specifically for people working in the construction industry.
- The Australian Building and Construction Commission (ABCC) is responsible for workplace relations matters in the building and construction industry, and security of payment issues on commonwealth funded projects.
- If you, or someone you know, is struggling with anxiety, stress or depression, you can receive advice and support from:
For help please don’t hesitate to contact us.
So that we can help as much as possible, we'll need some information from you. If possible, make sure you have the following details to hand or can answer some basic questions about your issue.
- A copy of your contract or purchase order
- A copy of any outstanding invoices or progress claims
- Any correspondence or supporting evidence, these are usually documents such as:
- letters of demand
- emails or letters
- notice of dispute
- Any relevant court or adjudication decisions
- Details of any other steps you are taking, such as referring the matter to court
- Consider whether you wish details about your identity to remain confidential; this may limit what can be done to assist you
- The value of the amount outstanding, and details of what action you have taken so far to be paid
If you want to contact us without initially identifying yourself:
T: 1300 110 232
If you’d like us to contact you, please complete the form below.