SBDC e-news – October 2016 NBN scam

NBN scam hitting WA consumers – businesses will be next

As the roll out of the National Broadband Network (NBN) progresses in Western Australia, scammers have been quick to take advantage of unwary consumers by disguising themselves as Telstra representatives and duping people into providing money or personal details.

To avoid the scam, find out whether NBN is available in your area, or coming soon, by visiting the NBN Co website. This way, you will be aware of your status in the event of a scam call.

If you are connected to NBN, or you soon will be, you will receive notification from NBN Co listing details of local service providers. These genuine notifications will NOT ask you for any money, personal details or banking information, nor will they try to sell you equipment.

Following connection to NBN, you may receive genuine marketing phone calls or a knock at the door from companies offering deals on connection or equipment. WA ScamNet warns against falling for high pressure sales tactics. Ask for a contact name, the business name and phone number and do some homework to verify the details. Be sure to check with ScamNet in the event the company has already been reported as a scammer.

This scam has already been detected in the south west of WA with several consumers receiving calls by phone and in person, from someone claiming to be from Telstra. The caller requested credit card details over the phone, while the man door-knocking elderly residents in Bunbury, was requesting personal details including Medicare card numbers.

If you think you’ve been scammed, report it to WA ScamNet on 1300 30 40 54 or If you have provided your account details to a scammer, contact your bank or financial institution immediately.

More information is available from the Department of Commerce.