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Customer Service for Dummies

by Karen Leland and Keith Bailey
3rd ed (Paper Back) 380 pages
Good products and good marketing are not enough to succeed in business; you also need good customer service. This book is filled with hot tips and techniques, suggestions for giving your customers the kind of service that you would like to receive. Also includes information on improving online customer service, how to take stock of customer service strengths and weaknesses, creating useful customer surveys and ideas on customer friendly websites.

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  • Front Cover
  • Contents 1
  • Contents 2
  • Back Cover

Customer Service for Dummies

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Additional Information

ISBN 471768693
Edition 3rd ed
Author Karen Leland and Keith Bailey
Published in Hoboken, NJ
Published Date 2006
Format Paper Back
Pages 380

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