Disputes arise from time to time in small businesses over a range of issues and can involve customers, suppliers, partners, and employees.
Resolving a dispute can take considerable time, effort and money that would be better used to operate, manage, or grow your business. It is preferable to resolve the dispute as cost effectively and with as little damage to the relationship as possible.
While there could be several ways to resolve disputes, many can be easily managed through direct discussion, common sense and informal negotiation between parties. However, some significant or complex disputes may need to be resolved using a more formal process.
Types of disputes
The approach required to resolve disputes will vary according to how the dispute is categorised. Generally, disputes in small business can be categorised into one of four issues: