Recruiting and managing staff

The recruitment process

There are some basic steps in recruiting the right people for your business:

  • defining the job;
  • creating a job description and selection criteria;
  • determining how people will apply and be assessed against the selection criteria;
  • advertising the vacancy;
  • short listing and interviewing applicants; and
  • appointing the right person.

New employees will also benefit from an induction; to introduce them to your business processes and policies, working environment and other staff. A good induction process can reduce staff turnover and increase productivity as employees will know what is expected of them.

Managing staff performance

Getting the most from your staff requires you to actively manage their performance. This could be recognising those that are performing well and counselling those who are not.

Managing performance can help you check if your employees have the right skills and attitude, or identify areas for further training and development.

If an employee is underperforming, it is a good practice to:

  • provide them with a letter that highlights the performance issue and how you expect it to be rectified;
  • provide them with sufficient time to improve their performance or conduct;
  • offer further training or an opportunity to improve their skills; and
  • advise them of possible consequences if they don’t reach the required performance level

More information

► For general information and templates regarding recruitment, induction and managing performance visit     Workplace Essentials. 
► Find out which industrial relations system applies to your business 
► If you are under the state system, information on employing staff and managing their performance is available     from the Department of Commerce.
► If you are under the national system, information is available to help you manage staff performance.
► The Fair Work Ombudsman has some free online tutorials where you can learn more about hiring people,     managing performance and having difficult conversations.

TIP: The online tutorials are interactive and designed to assist employers with limited knowledge of employment requirements. While the information relates specifically to the national system, the training will also benefit employers in the state system. Remember, if you are under the state system you will need to check your specific employer obligations.