The Small Business Specialists
Phone: 13 12 49
We promote the small business sector through research, advocacy, liaison and communication activities and provide local business information and advice through a network of preferred service providers.
On 21 December 2011, David Eaton was appointed as the first Small Business Commissioner for Western Australia. The Commissioner is also the Chief Executive Officer of the Small Business Development Corporation and David Eaton started this role on 17 January 2012.
One of the main functions of the Commissioner, under the amended Small Business Development Corporation Act 1983 is to receive and investigate complaints about unfair market practices affecting small business, and to provide assistance to attempt to resolve those complaints.
David Eaton is the Small Business Commissioner for Western Australia and Chief Executive Officer of the SBDC. This dual role is responsible for the day-to-day operation of the SBDC and the provision of the Alternative Dispute Resolution (ADR) service, and reports to the Board.
The key services of the SBDC are:
The SBDC’s core service is the delivery of advice and guidance to small business operators to aid the development and growth of the sector in WA.
These services are provided online, by phone and email and face-to-face meetings. They are also delivered through third parties, business associations and the media.
Tailored business skills workshops are delivered across a range of subjects. Plus the business information centre provides a walk-in service for clients seeking information on business licensing and regulatory requirements.
The SBDC provides free information and guidance on the Commercial Tenancy (Retail Shops) Agreements Act 1985, and other aspects of commercial lease negotiations and operation, with specialist commercial tenancy advisers assisting in person or by phone.
The advice is supported by free publications providing detailed information which are available from the business information centre or to download from the SBDC website.
The ADR service, established in March 2012, is a low-cost, non-litigious means of resolving business-to-business and business-to-government disputes involving small businesses. The service is particularly useful in resolving retail tenancy disputes. The SBDC has become the first port of call for businesses experiencing disputes of this kind.
The SBDC delivers the Western Australian Business Migration program as a key investment attraction initiative for the State. Business migrants are a significant source of new capital, business establishment, export income and employment generation.
The SBDC ensures the small business voice is heard and considered by governments at all levels through submissions and liaison, and is a key influence in policy development when it relates to small business. The SBDC conducts regular surveys to gauge the sentiment of the sector and to inform government of trends and concerns.
The SBDC also provides business information and advice through a network of preferred service providers.