Cross-draw cheques with “not negotiable – account payee only”.
Use cheque-writing software applications where possible.
Eliminate unnecessary spaces on manual cheques to avoid fraudulent changes.
Keep unused cheques in controlled custody – particularly those with pre-printed signatures.
Never sign blank cheques.
Consider a second signature where appropriate.
Cash and petty cash
Use an imprest reimbursement system for petty cash.
Use surprise cash counts by independent staff from time to time.
Rotate duties where possible.
Keep cash floats to the minimum practical level.
Credit card fraud
Always check the signature of the card holder – staff can overlook this.
When processing a telephone order, ask for the last three security digits (sometimes four) on the reverse of telephone purchaser’s credit cards to confirm they are physically holding the credit card.
Never disclose your last three security digits (sometimes four) on the reverse of your credit card in response to a telephone call that you did not initiate.
Be wary when purchasing unsolicited bargains (especially cheap software) over the Internet from people that just want your credit card details.
Be wary of phishing which means receiving an email that falsely claims to be from a particular enterprise (like your bank) and asking for sensitive financial information including user name and password.
Keep the business visible from the outside and on the inside. Make sure windows are not covered with marketing material, aisles are uncluttered and shelves low enough for you to see what customers are doing.
Make sure that there are no signs blocking the view of the cash register.
Mark equipment with identification numbers.
Install proper lighting both inside and outside.
Carefully consider the placement of the point of sale material. Keep it away from entrances and exits where possible.
Greet and pay attention to every customer entering the business. Good customer care will put thieves off.
Avoid staff working alone - have more than one staff member opening and particularly closing the business where possible.
Move around the store if not making a sale.
Alert all staff members when groups enter the shop.
Get help when assessing your business security. Call 13 12 49 or email us to speak with a specialist small business adviser.
Visit us and make the most of our one-stop service for all the business information you need for the right start, as well as IBISWorld – an excellent industry and market research resource that covers more than 500 industries in Australia’s economy – and FMRC Benchmarking which assesses the best performing businesses in every sector.